Clients

Quality Control

We are proud to be one of only a few Recruitment Agencies in the UK to have the demanding ISO9001 Qualification. Having this accreditation proves that we have robust and effective systems in place and allows for continual and measured improvement and that annually we are measured by an independent body to ensure we do what we say we do.

We continually monitor and manage performance and procedures across all operations within our business to ensure we are working effectively and in line with prescribed structures. This means that we can look for ways to learn from our clients and drivers and amend our processes to ultimately improve our driver and customer experiences.

Quality of service is always at the forefront of everything we do. We welcome comments and criticisms from our drivers and clients and we will reward exceptional service levels and make improvements as and when necessary.

We are also members of the REC (Recruitment and Employment Federation) and the FTA (Freight Transport Association) and founder members of the FTA Driver Agency Accreditation Scheme.

What is the FTA Driver Agency Accreditation Scheme?

The scheme is a voluntary initiative which has been developed alongside driver agencies and operators, and aims to recognise, encourage and promote good practice within the sector.

Visit the FTA website to learn more about the Driver Agency Accreditation Scheme

FTA Driver Agency Accreditation Scheme – complaints process

Customers of driver agencies accredited through the FTA Driver Agency Accreditation Scheme can pursue complaints beyond the agency in question. These will be investigated by FTA Standards Committee. As a member of the FTA and a client of Employ Recruitment UK Ltd, should you have a complaint that has not been resolved to your satisfaction you can pursue your complaint through the complaints process.

In order to log a complaint you must have used the accredited agency for the purpose of hiring drivers and have already complained to the agency yourself and had an unsatisfactory outcome.

Click here to go to the complaint form on the FTA website

 

Employ Recruitment know the demands and challenges of working in the logistics business, which is why we are proud to bring driver recruitment delivered by ISO9001 Certified ERUK.

Call us now on 01335 346800