We’re thrilled to announce that our latest Driver NPS survey results are the highest we’ve achieved to date! At Employ Recruitment, we take your feedback seriously, each piece of insight helps shape the foundation of our ongoing service improvements. T
This year is particularly special as we celebrate our 20th anniversary in business. It’s a significant milestone, and we’re thrilled to share that we’ve received the highest number of responses since starting this survey seven years ago, along with record-high scores from both our drivers and clients. We extend our heartfelt thanks to everyone who took the time to share their thoughts and contribute to
these outstanding results.
Check out the full Driver NPS survey results by clicking the link below! Your input is what keeps us moving forward.
Notes
Net Promoter Score (NPS) is a metric used to gauge customer satisfaction and loyalty by asking a simple question:
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?” Respondents are then grouped into
three categories:
• Promoters (9-10): Loyal drivers who are highly likely to recommend us and continue using our services.
• Passives (7-8): Satisfied but not particularly enthusiastic drivers, who could be swayed by competitors.
• Detractors (0-6): Unhappy drivers who are less likely to recommend us and may have negative experiences to share.
To calculate the NPS, we subtract the percentage of Detractors from the percentage of Promoters.
This year, we’re proud to announce that our NPS score is 63—the highest we’ve achieved since we began conducting the
survey. This result is a clear reflection of the positive feedback from our drivers and the ongoing efforts we’ve made to
improve their experience.
You can find out more about NPS Surveys here.
Learn more about are driver campaigns and support here.
