Driving Change
You Said We Did – Client Survey
Our clients survey takes place on annual basis to help us understand how they find our service. The online confidential questionnaire consists of a range of questions on areas such as how you find Employ staff, our drivers, our app/portal/website and our service, as well as whether you would recommend Employ to a friend or colleague. In addition, we also have a comments section to allow for more flexible feedback. This feedback is of the upmost importance to us as the results are analysed which are then used to determine our 12-month plan to make service improvements. We also share our survey results with clients and what changes we will make.
Results for 2024 reveal a remarkable improvement in our NPS score, reaching 60 the highest recorded since the survey exercise began seven years ago. We are incredibly proud of this achievement, which reflects our ongoing commitment to excellence. We will continue to actively seek feedback to identify opportunities for improvement and ensure we consistently deliver exceptional experiences.
Thank you to all our clients who took the time to complete the survey, we appreciate time is at a premium. We are extremely proud of our results and look forward to improving our service further.
Download a copy here.
You Said We Did – Driver Survey
Our driver survey is an online confidential questionnaire that takes place annually.We are keen to elicit how drivers find working for Employ, from the registration process if a driver is new, to using our driver app. The questions focus on key areas such as communication, support, pay and conditions, shift preference and arrangement, and staff knowledge. We also ask whether you would recommend working for us to other drivers and if you were an Employ Director for the day, what would you change.
We take the survey information, analyse it and share the results. This then forms a 12-month plan of changes we can make to improve our service to our drivers which we update them about in our newsletter under the ‘You said, we did’ section.
The results of our latest driver NPS survey are in, and we’re thrilled to share that we achieved our highest-ever score of 63, alongside a record number of responses. This milestone highlights the value of the feedback we receive and our dedication to meeting the needs of our drivers. We’re incredibly proud of this achievement and remain committed to listening, learning, and continuously improving to ensure we deliver the best possible experience for our team..
As a result of driver feedback, we will continue to invest in CPD for all our drivers and we will retain ‘toolbox talks’. Our in house Compliance Manager who holds their Transport Manager CPC, is committed to continually providing guidance and support when needed. Download a copy here.
- Service Rating 96%
- Communication Rating 95%
- Engagement Rating 98%
