Driving Change
You Said We Did – Client Survey
Our clients survey takes place on annual basis to help us understand how they find our service. The online confidential questionnaire consists of a range of questions on areas such as how you find Employ staff, our drivers, our app/portal/website and our service, as well as whether you would recommend Employ to a friend or colleague. In addition, we also have a comments section to allow for more flexible feedback. This feedback is of the upmost importance to us as the results are analysed which are then used to determine our 12-month plan to make service improvements. We also share our survey results with clients and what changes we will make.
Results for 2021 show a significant improvement in our NPS score totalling 47, which is the highest since we began our survey exercise process 5 years ago.
Thank you to all our clients who took the time to complete the survey, we appreciate time is at a premium. We are extremely proud of our results and look forward to improving our service further.
Download a copy here.
You Said We Did – Driver Survey
Our driver survey is an online confidential questionnaire that takes place annually.We are keen to elicit how drivers find working for Employ, from the registration process if a driver is new, to using our driver app. The questions focus on key areas such as communication, support, pay and conditions, shift preference and arrangement, and staff knowledge. We also ask whether you would recommend working for us to other drivers and if you were an Employ Director for the day, what would you change.
We take the survey information, analyse it and share the results. This then forms a 12-month plan of changes we can make to improve our service to our drivers which we update them about in our newsletter under the ‘You said, we did’ section.
This year we’ve had more responses since we began the survey process 5 years ago, so thank you to all those who took the time to complete. Although our overall net promoter score has dropped, our service, communication and overall engagement scores have all improved.
As a result of driver feedback, we have recently invested in CPD for all our drivers and we are introducing ‘toolbox talks’. Our in house Compliance Manager who holds their Transport Manager CPC, is committed to continually providing guidance and support when needed. Download a copy here.
- Service Rating 96%
- Communication Rating 95%
- Engagement Rating 98%
